Frequently asked questions

We offer Royal Mail delivery. 1st class usually takes 1-2 business days. 2nd class is 2-3 business days.   

We use Stripe for payments. They accept many methods like Visa, Mastercard, American Express, Apply Pay and Google Pay.

As personalised as you're willing to make it. Every single letter is unique. Our AI technology uses the most advanced methods to craft the letter from scratch based on the answers you give us.

You can provide as much information as you’re willing to provide. Even just your child’s name and a standout achievement/event will be enough to generate a personalised letter.

Yes. You’ll have the option to edit the letter to add, change or delete as much as you’d like.

You’ll be able to track your order here: https://www.royalmail.com/track-your-item

You can email us here: santa@thesantaco.co.uk
Alternatively, use our contact form: https://www.thesantaco.co.uk/contact